About the client
A confidential client in operations & finance. The company is named to you once you and the recruiter have spoken.
The role
Lead a team of email marketers running pharma campaigns on Salesforce Marketing Cloud. The role covers campaign delivery, quality checks and service levels, with a night shift in the office in Mumbai, Navi Mumbai or Thane. Experience of 7 to 14 years.
You will run the day-to-day work of a Salesforce Marketing Cloud email team that builds and sends campaigns for pharmaceutical brands. You will be the link between onshore brand teams and the offshore delivery team, so you need to be comfortable on calls with both.
Your day covers requests that arrive by email, phone, Teams and Workfront. You will hand these to the team, check builds, data extensions and audience segments before each send, track issues, escalate risks early, and report on SLAs and campaign results.
You should have at least 7 years in email marketing, with hands-on work in Email Studio, Content Builder, Automation Studio, Journey Builder and Data Extensions, plus HTML and AMPscript. You should also have at least 4 years of leading a delivery team, and be strong in Excel and PowerPoint.
JIRA or Workfront experience, pharma or life sciences email work, SLA and KPI reporting, and capacity forecasting are good to have. A bachelor's degree in any discipline is needed. The role is in the office in Mumbai, Navi Mumbai or Thane, on a night shift, with some flexibility across shifts to support onshore teams.
You
Must have
Nice to have
On offer
- Full-time role
- Night shift
- Notice period ≤ 30 days
Summary
- Location
- Mumbai, Navi Mumbai, Thane
- Work mode
- Office
- Experience
- 7–14 yrs
- Posted
- Today
What happens after you apply
The recruiter working this role reads your application. If it fits, they call you before anything is shared with the company. You see every stage in your account, in plain words.